Order Processing
After you place your order, our team will call within one business day to confirm your details and address any questions.
Shipping & Delivery
Fast, reliable delivery with transparent information.
Delivery Timeline
Fast Shipping
Once your order is confirmed, we dispatch within 24 hours. Delivery typically takes 1-2 business days depending on your location.
Payment on Delivery
No prepayment required. Pay by cash or card directly to the courier when your package arrives.
Secure Packaging
Your Forana arrives in secure, professional packaging to ensure the product is protected during transit.
Shipping Coverage
We ship to all 50 states in the United States. Delivery times may vary slightly by location, but typical delivery is 1-2 business days from confirmation.
Delivery Days
Monday-Friday deliveries for most locations. Some remote areas may have extended delivery times. Deliveries do not occur on weekends or federal holidays.
Payment Methods
Since payment is due upon delivery, we accept:
Cash
Pay the courier in cash when your package arrives.
Credit Card
Pay by Visa or Mastercard directly to the courier using a portable card terminal.
No Prepayment
You are never charged in advance. Examine your package before paying.
Inspect Before Paying
You have the opportunity to inspect your order before payment is collected by the courier.
Returns & Exchanges
We offer a straightforward 14-day return policy to ensure your satisfaction.
14-Day Return Window
You have 14 calendar days from receipt of your order to return an unopened product for a full refund. Email our support team at info@drainscrub.world with your return request and instructions will be provided.
Return Conditions
- Product must be unopened and in original condition
- Sealed packaging must not be broken
- Return shipping cost is the customer's responsibility (unless product is defective)
- Refund will be processed within 14 days of receiving your return
What If My Package Arrives Damaged?
If you receive a damaged or defective product:
- Do not accept the package or refuse delivery at the door
- Contact us immediately at info@drainscrub.world with photos of the damage
- We will provide return instructions and cover return shipping
- A replacement or refund will be sent at no cost to you
Tracking Your Order
After your order is confirmed by our team, you will receive a tracking number via the phone confirmation call. You can use this number to track your package in real time as it approaches your address.